Following the switch to the new Owello platform, you may have encountered some difficulties, most of those have now been resolved. Our teams have worked intensively to restore service to the highest level. You will find below the situation to date.
Last updated on 17 June 2024
Actions taken
Responding to your urgent requests
A dedicated line has been set up to ensure immediate response.
Creation of a dedicated unit within OWELLO to guarantee the processing and follow-up of your urgent requests.
Access to
customer areas
Our customer areas are operational. If you or your employees are experiencing difficulties, you can contact our advisers by telephone, who will be pleased to help you.
Availability of
our advisers
The teams have been reinforced to speed up the processing of requests.
Access to your documents
Insurance certificates are available in the "My documents" tab in the customer area.
Third-party payment cards are also available in the "My documents" tab in the customer area.
Refund
All 2023 treatments were reimbursed.
For 2024 treatments, we have reinforced the Owello teams to speed up the processing of claims.
We have improved the display of refunds to make them easier to read and monitor. This work to improve the display (in currency in particular) will continue over the next few weeks to provide you with optimum readability.
Premiums
Contribution statements are available in your customer area.
Actions in progress
Access to the customer area
As part of our continuous improvement policy, a number of changes have been made and will continue to be made to improve your access to customer areas and your connection times.
Online enrolment
The online enrolment process for your employees.
In the meantime, please contact our teams so that they can help you with this process.
You can reach our advisers
By using the messaging system in your
or by phone on + 33 9 72 72 21 20
(Monday to Friday, 8am to 6pm UTC+1)
Visit the page dedicated to your employees